Reporting

This section provides various reports for cardholder and user activity, authentication, card and user enrolment and purchase volume.

Reports can be run for all issuers or any number of issuers or issuer groups. All reports except for the Summary return the total for all selected issuers. The Summary report returns the total and also breaks the report down based on the selected issuers.

IMPORTANT: If the time zone is changed in Issuers > Settings, it will impact the data displayed for issuer reports (daily, monthly and annual). When attempting to change the time zone, a warning message is displayed with the following options:

• Continue and delete report data - reports will not be available for the selected issuer until the next overnight report run, which will use the new time zone.

• Continue and keep report data - existing report data will be inaccurate due to the time change. Accurate reports will not be available until the next overnight report run, which will use the new time zone.

• Cancel - time zone will not be changed.

Reports section has the following sub menu options:

• Card Summary based reports: authentication attempts, successful authentications, number of enrolled, registered and existing cards and card activity broken down by 3‑D Secure provider and selected issuers and issuer groups.

• User Summary based reports: authentication attempts, successful authentications, number of enrolled, registered and existing users and user activity.

• Activity based reports - remaining cards, active cards, and authentication method for selected issuers/ issuer groups and time period.

• Authentication based reports - Statistics on authentications broken down by the status of associated authentication messages for a given issuer and time period.

• Enrolment Activity based reports - enrolled cards, pre-registered cards, cancelled cards and authentication method for a given period.

• Merchant Activity based reports - total authentications, authentication status, and authentication method per merchant.

• Purchases based reports - purchase volumes, authentication method, and currency type for a given period.

• User Authentication reports - Statistics on device authentication attempts broken down by the status of associated authentication messages for a given issuer and time period.

• User Activity based reports - remaining users, active users, for ActiveDevice authentications for a given issuer and time period.

• User Enrolment Activity based reports - enrolled users, pre-registered users, cancelled users and authentication method for a given period.

• Admin based reports - number of administrators, broken down by user access type and selected issuers and issuer groups.

The first Reports page is Card Summary.

Card Summary Report¶

Reports > Card Summary

The summary report provides an overview of some the more important metrics of the system, including: the number of authentications, successful authentications, number of enrolled, registered and existing cards in the system and card activity. The report is broken down by 3-D Secure provider and can be customised to include one or more issuers or issuer groups. The report can be generated for a specified period of time.

Use the following fields to produce a card summary report:

• Enter a date range in the From and To dates (dd/mm/yyyy). Defaults are: From: 01/01/and To: 31/12/.

• Select at least one Authentication method, by selecting/deselecting the appropriate checkboxes. All methods are selected by default with the report displaying values against only the selected methods.

• Select which issuers to run the report for; All Issuers is selected by default. To run the report for one or more Issuer Groups and/or Issuers, deselect the All Issuers checkbox and use the Add >>, <<Remove buttons to select Issuers or Issuer Groups.

• Extend report by device type by selecting the checkbox. If selected, at least one device should be selected to run the report.

• 3-D Secure Version by selecting the 3DS1 and / or 3DS2 checkboxes, as appropriate.

• Click the Go button to display the new report.

• Click the Export button in order to export the currently displayed report as a Comma Separated Value (CSV) file.

• Click the Back button to modify the search criteria.

The following are displayed for the Period specified:

• Date range of report

• Names of the issuer groups / issuers selected or 'for all issuers' if the All Issuers checkbox was selected

• Issuer

• Total for Issuers selected

Authentication

• Number of VbV authentication attempts

• Number of SC authentication attempts

• Number of J/S authentication attempts

• Number of SK authentication attempts

• Number of DC authentication attempts

• Number of Total number of authentication attempts

• Number of Successful VbV authentications

• Number of Successful SC authentications

• Number of Successful J/S authentications

• Number of Successful SK authentications

• Number of Successful DC authentications

• Total number of successful authentications

Enrolment

• Number of pre-registered cards

• Number of fully registered cards

• Total number of cards enrolled

Card Activity

• Number of active VBV cards

• Number of active SecureCode cards

• Number of active J/Secure cards

• Number of active SafeKey cards

• Number of Active ProtectBuy cards

• Total Number of active cards

User Summary Report¶

Reports > User Summary

The user summary report provides an overview of some the more important metrics of the system, including: the number of authentications, successful authentications, number of enrolled, registered and existing users in the system and user activity. The report is broken down by device type and can be customised to include one or more issuers or issuer groups. The report can be generated for a specified period of time.

Use the following fields to produce a user summary report:

• Enter a date range in the From and To dates (dd/mm/yyyy). Defaults are: From: 01/01/and To: 31/12/.

• Select which issuers to run the report for. All Issuers is selected by default. To run the report for one or more Issuer Groups and/or Issuers, deselect the All Issuers checkbox and use the Add>>, <<Remove buttons to select Issuers or Issuer Groups.

• Select at least one Device to run the report for.

• Click the Go button to display the new report.

• Click the Export button in order to export the currently displayed report as a Comma Separated Value (CSV) file.

• Click the Back button to modify the search criteria.

The following are displayed for the Period specified:

• Date range of report

• Names of the issuer groups / issuers selected or 'for all issuers' if the All Issuers checkbox was selected

• Issuer

• Total for Issuers selected

Authentication

• VASCO authentication attempts

• SMS authentication attempts

• RSA authentication attempts

• Email authentication attempts

• CAP (M-Chip 4) authentication attempts

• CAP (M-Chip 2) authentication attempts

• Backup device authentication attempts

• Total number of authentication attempts

• Successful VASCO authentications

• Successful SMS authentications

• Successful RSA authentications

• Successful Email authentications

• Successful CAP (M-Chip 4) authentications

• Successful CAP (M-Chip 2) authentications

• Successful backup device authentications

• Total number of successful authentications

User Enrolment:

• Pre-registered users

• Fully registered users

• Total number of users

Device Enrolment:

• VASCO

• SMS

• RSA

• Email

• CAP (M-Chip 4)

• CAP (M-Chip 2)

• Backup

• Total number of devices

User Activity:

• Total number of active users

Activity Report¶

Reports > Activity

The activity report shows the total number of enrolled cards and active cards for a given period for all or selected issuers and/or issuer groups.

The report is also broken down by the authentication method. A card is said to be active in a given period if the cardholder has at least performed one successful authentication with the card in the specified period.

The default report shows monthly cardholder activity for the current year for all issuers. You may select any number of issuers or issuer groups; daily, monthly or annual report period; and specify a date range.

Use the following fields to produce an activity report:

• Select Monthly, Daily or Annual Period from the drop down list.

• Enter a date range in the From and To dates (dd/mm/yyyy). Defaults are: From: 01/01/and To: 31/12/.

• Select at least one Authentication method, by selecting/deselecting the appropriate checkboxes. All methods are selected by default with the report displaying values against only the selected methods.

• Select which issuers to run the report for. All Issuers is selected by default. To run the report for one or more Issuer Groups and/or Issuers, deselect the All Issuers checkbox and use the Add>>, <<Remove buttons to select Issuers or Issuer Groups.

• Click the Go button to display the report.

• Click the Export button in order to export the currently displayed report as a Comma Separated Value (CSV) file.

• Click the Back button to modify the search criteria.

Authentication Report¶

Reports > Authentication

This reports shows authentication statistics for a given period based on the status codes returned by VERes and PARes messages for 3DS1 and AuthRes messages for 3DS2.

The default report shows monthly authentication statistics for the current year for all issuers. You may select any number of issuers or issuer groups; a different daily, monthly or annual report period; and specify a date range.

Use the following fields to produce an authentication report:

• Select Monthly, Daily or Annual Period from the drop down list.

• Enter a date range in the From and To dates (mm/yyyy). Defaults are: From: 01/and To: 12/.

• Select at least one Authentication method, by selecting/deselecting the appropriate checkboxes. All methods are selected by default with the report displaying values against only the selected methods.

• Select which issuers to run the report for. All Issuers is selected by default. To run the report for one or more Issuer Groups and/or Issuers, deselect the All Issuers checkbox and use the Add>>, <<Remove buttons to select Issuers or Issuer Groups.

• Extend report by device type by selecting the checkbox. If selected, at least one device should be selected to run the report.

• 3-D Secure Version by selecting the 3DS1 and / or 3DS2 checkboxes, as appropriate.

• Click the Go button to display the new report.

• Click the Export button in order to export the currently displayed report as a Comma Separated Value (CSV) file.

• Click the Back button to modify the search criteria.

Enrolment Activity¶

Reports > Enrolment Activity

The enrolment report shows the total number of enrolled, pre-registered and cancelled cards for a given period. The report is also broken down by the authentication method.

The default report shows monthly card enrolments for the current year for all issuers. You may select any number of issuers and/or issuer groups, a different daily, monthly or annual report; and specify a period.

The Enrolled Cards column shows the total number of cards enrolled (fully registered) in the selected period. Some of these cards may have been cancelled, which appear in the Cancelled Cards column. The difference between Enrolled Cards and Cancelled cards is the number of enrolled cards remaining.

The Pre-registered cards column shows the number of cards, which have been pre-enrolled by the banks for those cardholders who have not yet finalised their registration. Some of these cards may be cancelled before the cardholder has finalised their enrolment. Currently the system does not log this event and the statistics for cancelled pre-registered cards is not available.

Use the following fields to produce an enrolment report:

• Select Monthly, Daily or Annual Period from the drop down list.

• Enter a date range in the From and To dates (dd/mm/yyyy). Defaults are: From: 01/and To: 12/.

• Select at least one Provider, by selecting/deselecting the appropriate checkboxes. All providers are selected by default with the report displaying values against only the selected Providers.

• Select which issuers to run the report for. All Issuers is selected by default. To run the report for one or more Issuer Groups and/or Issuers, deselect the All Issuers checkbox and use the Add>>, <<Remove buttons to select Issuers or Issuer Groups.

• Click the Go button to display the new report.

• Click the Export button in order to export the currently displayed report as a Comma Separated Value (CSV) file.

• Click the Back button to modify the search criteria.

Merchant Activity¶

Reports > Merchant Activity

The merchant activity report shows the total number of authentications initiated by top merchants for a given period. The report is also broken down by the authentication method and successful and failed authentications.

By default, the report shows top 10 merchants' activity for the current year based on total authentication requests send by the merchant. You may select a different period or view top 20 or 50 merchants instead. You may also select the report to be generated and sorted based on the authentication scheme or the number of successful and failed authentications.

Use the following fields to produce a merchant activity report:

• Select Top 10 Merchants (default), Top 20 Merchants or Top 50 Merchants from the Show drop down list

• Select the authentication type from the Based on drop down list. Defaults to Total Authentications.

• Enter a date range in the From and To dates (dd/mm/yyyy). Defaults are: From: 01/01/and To: 31/12/.

• Select at least one Authentication method, by selecting/deselecting the appropriate checkboxes. All methods are selected by default with the report displaying values against only the selected methods.

• Select which issuers to run the report for. All Issuers is selected by default. To run the report for one or more Issuer Groups and/or Issuers, deselect the All Issuers checkbox and use the Add>>, <<Remove buttons to select Issuers or Issuer Groups.

• Extend report by device type by selecting the checkbox. If selected, at least one device should be selected to run the report.

• 3-D Secure Version by selecting the 3DS1 and / or 3DS2 checkboxes, as appropriate.

• Click the Go button to display the new report.

• Click the Export button in order to export the currently displayed report as a Comma Separated Value (CSV) file.

• Click the Back button to modify the search criteria.

Purchases Report¶

Reports > Purchases

The purchase report shows the total purchase volume for a given period. The report is also broken down by the authentication method. The purchase volume is divided based on the purchase currency.

The report shows monthly purchase volume for the current year by default. You may select a different daily, monthly or annual report and specify a period or choose a currency for the report.

Use the following fields to produce a purchases report:

• Select a Currency or All from the drop down list

• Select Monthly, Daily or Annual Period from the drop down list

• Enter a date range in the From and To dates (dd/mm/yyyy). Defaults are: From: 01/01/and To: 31/12/.

• Select at least one Authentication method, by selecting/deselecting the appropriate checkboxes. All methods are selected by default with the report displaying values against only the selected methods.

• Select which issuers to run the report for. All Issuers is selected by default. To run the report for one or more Issuer Groups and/or Issuers, deselect the All Issuers checkbox and use the Add >>, <<Remove buttons to select Issuers or Issuer Groups.

• Extend report by device type by selecting the checkbox. If selected, at least one device should be selected to run the report.

• 3-D Secure Version by selecting the 3DS1 and / or 3DS2 checkboxes, as appropriate.

• Click the Go button to display the new report.

• Click the Export button in order to export the currently displayed report as a Comma Separated Value (CSV) file.

• Click the Back button to modify the search criteria.

The following are displayed by the Period specified:

• Period - days, months or years

• Names of the issuer groups / issuers selected or 'for all issuers' if the All Issuers checkbox was selected

• Number of Transactions

• Total Amount for transactions by transaction currency

• SecureCode Transactions

• SecureCode Total

• VbV Transactions

• VbV Total

• JCB J/Secure Transactions

• J/Secure Total

• American Express SafeKey Transactions

• SafeKey Total

• Diners Club International ProtectBuy Transactions

• ProtectBuy Total

User Authentication Report¶

Reports > User Authentication Report

This reports shows device authentication statistics for a given period.

This reports shows authentication statistics for a given period based on the status codes returned by UERes and UARes messages.

Status code for UERes messages:

Y - enrolled users N - not enrolled users E - Error N - not enrolled users R - pre-registered users U - unable to determine the enrolment status of the user due to some technical difficulty.

The report calculates ER (enrolment rate) as: UERes=Y+R/UERes=Y+R+N+U

The status code for UARes messages can be Y for 'successful authentication', N for 'failed authentication', A for 'authentication attempt' or U for 'unable to authenticate the user due to some technical difficulty'.

The report calculates AR (authentication rate) as: UARes=Y/UARes=Y+N

The default report shows monthly authentication statistics for the current year. You may select a different daily, monthly or annual report period and specify a date range.

Use the following fields to produce a device authentication report:

• Select Monthly, Daily or Annual Period from the drop down list

• Enter a date range in the From and To dates (dd/mm/yyyy). Defaults are: From: 01/01/and To: 31/12/.

• Select which issuers to run the report for. All Issuers is selected by default. To run the report for one or more Issuer Groups and/or Issuers, deselect the All Issuers checkbox and use the Add>>, <<Remove buttons to select Issuers or Issuer Groups.

• Select a Device to run the report for (optional).

• Click the Go button to display the new report.

• Click the Export button in order to export the currently displayed report as a Comma Separated Value (CSV) file.

• Click the Back button to modify the search criteria.

User Activity Report¶

Reports > User Activity

This reports shows device authentication activity statistics for a given period for a specified issuer.

The default report shows device authentication activity for the current year. You may select a different issuer, daily, monthly or annual report period and specify a date range.

Use the following fields to produce an ActiveDevice activity report:

• Select Monthly, Daily or Annual Period from the drop down list

• Enter a date range in the From and To dates (mm/yyyy). Defaults are: From: 01/01/and To: 31/12/.

• Select which issuers to run the report for. All Issuers is selected by default. To run the report for one or more Issuer Groups and/or Issuers, deselect the All Issuers checkbox and use the Add>>, <<Remove buttons to select Issuers or Issuer Groups.

• Click the Go button to display the new report.

• Click the Export button in order to export the currently displayed report as a Comma Separated Value (CSV) file.

• Click the Back button to modify the search criteria.

User Enrolment Activity Report¶

Reports > User Enrolment Activity

This report shows ActiveDevice user enrolment statistics for a given period.

The default report shows monthly user enrolments for the current year. You may select a different daily, monthly or annual report and specify a period.

The Enrolled Users column shows the total number of users enrolled in the selected period. Some of these users may have been cancelled, which appear in the Cancelled Users column. The difference between enrolled users and cancelled users is the number of enrolled users remaining.

The Pre-registered Users column shows the number of users, which have been pre-enrolled by the banks but have not yet finalised their registration. Some of these users may be cancelled before they have finalised their enrolment. Currently the system does not log this event and the statistics for cancelled pre-registered users is not available.

Use the following fields to produce an enrolment report:

• Select Monthly, Daily or Annual Period from the drop down list

• Enter a date range in the From and To dates (dd/mm/yyyy). Defaults are: From: 01/01/and To: 31/12/.

• Select which issuers to run the report for. All Issuers is selected by default. To run the report for one or more Issuer Groups and/or Issuers, deselect the All Issuers checkbox and use the Add>>, <<Remove buttons to select Issuers or Issuer Groups.

• Click the Go button to display the new report.

• Click the Export button in order to export the currently displayed report as a Comma Separated Value (CSV) file.

• Click the Back button to modify the search criteria.

Admin Report¶

Reports > Admin

This report provides a summary of administrative user accounts by issuer. The report is broken down by user access type and can be customised to include one or more issuers or issuer groups.

Use the following fields to produce an admin report:

• Select which issuers to run the report for. All Issuers is selected by default. To run the report for one or more Issuer Groups and/or Issuers, deselect the All Issuers checkbox and use the Add>>, <<Remove buttons to select Issuers or Issuer Groups.

• Click the Go button to display the new report.

The admin report is broken down into three sections: summary, admin users per issuer and admin users per group. Summary shows the total number of admin users across the system based on their access type and available to system users only. Issuer and group based reported show admin users per issuer and group, respectively.

• Click the Export link to export the currently displayed report as a Comma Separated Value (CSV) file.

• Click the Back link to modify the search criteria.